SiteMinder Product Design

Recently I’ve been working on the newly-lanched SiteMinder Property Platform, an e-commerce platform that provides the tools and knowledge for hoteliers to run successful businesses. The team is great and the work is challenging.

Day-to-day, my role is to improve the experience of the platform, ensuring that its parts work in a consistent and cohesive manner.

Some highlights so far

Platform notifications and messaging

An improved framework for how customers receive and manage their preferences for notifications and messaging.

A billing portal

I designed, tested and delivered a self-service billing portal for the SaaS platform, giving customers an overview of their invoicing and transactional history for the first time.

The login and multi-factor authentication experience

An improved platform login and multi-factor authentication process that aligns with the new SiteMinder design system while providing added security.

Customer journey mapping

I was part of the core team to discover customer journey touchpoints, key moments and pain points, from onboarding all the way to offboarding.